http://www.careercollegecentral.com/blog-categories/Bookstore This is the view for a list of blog categories. en http://www.careercollegecentral.com/blog/customer_service_bust <p> Colleges must recognize students as customers buying into theirhigher education services. This is essentially the theme central to <strong>Dr. Neal Raisman's <a href="http://www.adminbookshelf.com/bookshelf/shopbooks.html" target="_blank"><em>The Power of Retention:  More Customer Service for Higher Education</em></a></strong>. And, given the examples he cites throughout this intensive read, it's nearly impossible to disagree with that assertion. <img style="float:right" src="http://www.careercollegecentral.com/images/cust-image.gif" /> </p><p><a href="http://www.careercollegecentral.com/blog/customer_service_bust">read more</a></p> http://www.careercollegecentral.com/blog/customer_service_bust#comments Bookstore Wed, 21 Jan 2009 00:00:00 -0600 Career College Central 619 at http://www.careercollegecentral.com