Blog Archives

Neutrality in Employee Training

Employees may not be attentive to learning if they perceive the trainer as being biased.

At one career college campus, whenever the campus president, the education director or a corporate officer talked to instructors about the importance of student retention, the instructors would talk among themselves about how “the management guys are just driven by profitability.”  Even though management provided techniques and strategies for student retention and discussed the benefits for the students and the organization, many instructors simply did not want to listen. They believed that the admissions department was not recruiting “quality” students and management simply wanted the instructors to keep the “weak” students in class. The fact is that many employees unconsciously block information and training if they see it as being biased, …

Life

There are many “sayings” or cliché pieces of advice floating around that have sound principals and encouraging words but too often we fail to recognize their importance or follow their words.  This one arrived at my new office yesterday and on the cover of a card that was wishing me well it read:

“LIFE IS 10% WHAT HAPPENS TO YOU AND 90% WHAT YOU DO WITH WHAT HAPPENS TO YOU.”

Role, Responsibility, Authority and Accountability

Managers perform many supervisory roles in the workplace. Underlying those roles are three key components to effective supervision: responsibility, authority and accountability. The free tutorial below examines some common myths about the roles of the manager and, in concert with the key components, presents both good practices and practices to avoid when supervising others.

Upon completion of this tutorial, you should be able to:

Identify key supervisory roles and recognize myths that surround those roles
Describe the three key components that support effective supervision
Recognize good supervisory practices
Avoid practices that can undermine responsibility, authority and accountability


This is a free tutorial! Enjoy!
Role, Responsibility, Authority and Accountability

Getting Along with Your Boss

Your actions can and do influence your boss’s behaviors. And your boss’s behaviors influence your actions. You and your boss are in a behavioral loop, each influencing the other. The easiest way to change the pattern of interaction with your boss is to change your own behavior. Your relationship with your boss has a bigger impact on your attitude toward your job than anything else. The free tutorial below shows you how you can work with your boss to obtain the best possible results for you, your boss, and your organization.

Upon completion of this tutorial, you should be able to identify:

Strategies for understanding your boss’s needs, behavior and personality
Techniques for managing your relationship with your boss
Practices to avoid in your relationship with your boss

This is …

The Case for Formal Training

Training is vital to the successful operation of a career school. Orientation is the first order of business for a new employee and continued training improves employee competence. Superior employee performance yields efficient school operation. Ensuring that employees are well trained is one of the fundamental responsibilities of a manager or supervisor. The free tutorial below discusses the importance of formal training and offers guidelines for setting up effective training programs for your school personnel.

Upon completion of this tutorial, you should be able to identify:

Reasons why training is important to your school operations
The characteristics of formal training and appropriate uses for informal training
Possible causes of poor employee performance and circumstances under which training is an appropriate solution to poor performance
Good practices for the transfer of …

How to Delegate Effectively

Delegation is about empowering employees to act and make decisions. When you delegate, you are assigning authority, responsibility, and accountability. Managers and supervisors who delegate effectively will always accomplish more than those who try to do all-important activities themselves. The free tutorial below discusses the important steps required for effective delegation.

Upon completion of this tutorial, you should be able to identify:

Good delegation practices
The importance of defining job functions
The conditions that promote a sense of ownership among employees


This is a free tutorial! Enjoy!
How To Delegate Effectively

Developing Basic Leadership Qualities & Skills

Many researchers have tried to identify leadership qualities. While there seems to be no one leadership type of personality, qualities common to many leaders have been identified. The free tutorial below discusses the personal qualities and skills one must possess or develop to become an effective leader.

Upon completion of this tutorial, you should be able to identify:

The basic leadership qualities
The basic leadership skills
Ways to improve your leadership qualities and skills


This is a free tutorial! Enjoy!
Developing Basic Leadership Qualities & Skills