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A true leader …

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A true leader helps others establish their own vision.

A true leader …

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A true leader helps others establish their own vision.

Generational Differences

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This afternoon I participated in a training seminar via the Internet.  The session was hosted by Danny Cahill who I think is one of the best trainers in Executive Recruitment.  During the session he talked about a poll taken over the decades asking candidates who switched jobs why they made a move.  The most common answer/corresponding year are listed below:

1979    For an increase in pay.

1989    Positional Advancement.

1999    Boredom.

Every year since 1999 the most common answer was still “boredom”.

A Customer-Caring Campus

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I've been having some great chats with customer service reps. Sound amazing? Complaints and inquiry calls are  usually such a pain. But I've been getting results. Made me think that each company must have a serious customer care program in place. Then I thought that every career school needs a serious customer or student care program in place, too.  Without  students there is no school and without happy students there is no word of mouth or  referral marketing opportunities. So how can you create a great customer/student care program at your school?  We have found it takes the involvement of everyone on staff. So why not start with some meetings to discuss what customer care is really all about. Get a buy-in as to its …

Employee Retention 60K and Under

My fiance inspired this blog entry while on a current job search.  She is an experience dental assistant with every certification under the sun; has a solid employment history, and glowing references.  We found out 24hrs into her search that she would have her choice of about 12 different offices to work for.  Good news for every career school with a dental assisting program, there are still more jobs then qualified candidates.


She interviewed for several positions and accepted one with an office close to home.  The location was perfect and the pay was much higher than her previous position, but after only 3 days on the job she quit! 

Here is why:

The first day they had her work 11.5 hours.  3.5 were unscheduled.

The second …

Create Your Own Story

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We are always creating our own stories- – mostly it’s about things that aren’t working out. So since we are good at creating the yuck stuff, why not create a really great story. Like – this year I exceeded my enrollment goals by 30% by just putting a really great referral program in place. It cost nothing. Or this year I got my staff to work as a cohesive creative unit and all I had to do was have regular and impactful staff training sessions on the basics – listening and dealing with conflict. Ah – a perfect world.

2008-10-01

300 Plagiarized Essays To Watch Out For

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Someone uploaded 340 college and high school essays onto Mininova, one
of the more popular peer-to-peer bittorent download sites. I am
bringing this to your attention along with the titles of all the essays
so you and all our educational colleagues might be aware that they are
out there for free download and passing on as a student’s work. I have
put the three pages of essays in alpha title order by page to make it a
bit easier to check against.

Yes, I am 100% pro-student and academic customer service is what I
preach and teach to colleges and universities. But as I keep telling
everyone, academic customer service does not in any way mean pandering
to or coddling students. As I discuss in

A True Leader …

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A true leader wants to be surpassed in knowledge and ability.

A true leader …

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A true leader fails again and again and again and again and…

 

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