Miami, Fla. – Educational Compliance Services announces the launch of a dedicated web service, www.NationalStudentComplaintCenter.com, that allows students and graduates with unresolved issues to address these issues and communicate directly with school administrators. The site is currently geared toward students from postsecondary accredited institutions. NSCC database currently contains over 17,000 postsecondary institutions.
While most, if not all, postsecondary institutions have robust grievance procedures in place, today’s student tends to turn to the internet first to voice dissatisfaction. A student can turn to social media, anonymous postings on “consumer” web sites or even the media to voice grievances instead of communicating with the institution directly.
When a student or graduate enters a complaint in The National Student Complaint Center system, the complaint is automatically forwarded to administrators selected by the member institution to address student issues. This process allows the institution to address the student’s concerns on a one-on-one basis and hopefully attain satisfaction for all parties.
Students that submit grievances for non-member institutions are urged to contact the administration directly and are provided information on filing complaints with the regulatory authorities in case administration does not provide resolution to the grievances. The NSCC database contains regulatory agency information (federal, state and accrediting) for all 17,000 institutions.
The NSCC system allows for the student/graduate to attach important documentation to the complaint before it is forwarded to the institution. The system automatically follows up with the student/graduate at the two week mark to determine if the issues with the institution have been resolved. If an issue is unresolved, member institutions receive follow up email reminders as to an outstanding complaint.
The National Student Complaint Center web site also contains valuable consumer information assisting students and graduates with drafting professionally written complaints. The site not only contains information on over 17,000 institutions but also contains contact information for 56 state regulators and 38 accrediting agencies. The NSCC site is designed to be the focal repository of information to assist students and graduates with unresolved issues.
NSCC is geared for all postsecondary institutions including for-profit, non-profit and public institutions. There is no cost for the student to utilize the NSCC web site or file a complaint. Educational Compliance Services has established low membership rates for postsecondary institutions in order to permit institutions of all sizes to become members. Educational Compliance Services created NSCC to be a self-supporting stand-alone entity and not a profit center. NSCC member institutions must abide by the NSCC Code of Ethics.
“Initial reaction by post-secondary institutions has been overwhelming,” says Dawn Miller, project director for NSCC. “It’s obvious that postsecondary institutions really care about student satisfaction. NSCC should eliminate spurious complaints and allow the institution to deal with student issues one-on-one.”
While many of the established grievance procedures are cumbersome for the students, NSCC has been designed to allow a student to quickly enter their grievance or complaint. The student enters their contact information, selects the state where the institution is located, selects the institution, selects the campus and then types the complaint. The complaint is then automatically forwarded to the member institution for resolution.
For parties wishing to test www.NationalStudentComplaintCenter.com, there are two fictional schools in the database: Blue Lakes College (both based in Florida).