THE CHRONICLE OF HIGHER EDUCATION: Thousands of Veterans Have Filed Complaints Against Colleges in New U.S. System

Career College Central Summary:

  • Thousands of veterans and active-duty members of the armed services have filed complaints against colleges through an online system created just over a year ago, officials in the Departments of Defense and Veterans Affairs said on Tuesday.
  • Speaking at a meeting of the Association of Private Sector Colleges and Universities, the officials said the VA had received 2,711 complaints as of February 22 and the Pentagon had received 223 as of September 30, 2014. (The Defense Department’s benefit program is much smaller than the VA’s.)
  • The complaint system, which went live on January 30 of last year, was created by the agencies to make it easier for veterans, members of the armed services, and their families to report problems with colleges that receive funds from veteran and military education-benefits programs. Under the system, when a student submits a complaint, federal agencies contact the institution and forward the complaint to the Federal Trade Commission’s Consumer Sentinel Network, where it is viewable by state and local law-enforcement authorities.

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